Burger King offer for ADAC members

Burger King in Germany are currently offering members of ADAC a discount of 1 Euro on their “King Menus”.  All you have to do is show your ADAC membership card when ordering.

The ADAC offer, announced on a tray insert in Burger King

The offer cannot be combined with other offers, and I do not know if every branch is taking part, or how long the offer is on for.  But with student membership currently starting at 19 Euros per year, if it runs long enough then I am sure that for some, the membership may pay for itself!

Children are welcome…

… as long as they can be seen.

That was the impression left by a visit to one of our favourite service stations on the way from England yesterday.  The sign on the door says “Kinder sind hier gern gesehen”, meaning “children are welcome”, but actually translated as something like “children are gladly seen”.

Kinder sind hier gern gesehen

"Kinder sind hier gern gesehen"

Anyway, we like this particular stop because they have good value family meals and it is at about the right place to have a break on the 6 hour journey from Calais to Frankfurt.  As usual, we stopped there yesterday and ordered our meal at the warm food counter.  We then let our daughter go to play in the childrens’ area which is located between the food section and the seating.  This was our mistake.

When we came to pay at the cash desk, we were charged the full price for our drinks because the cashier could not see our daughter from her viewpoint.  This all made very little sense, as she was still prepared to charge the food as a family meal, so accepting that we could have the deal on the food but not on the accompanying drinks on the same tray!

Strangely, my offer to go and get our daughter to “prove” to her that she really was with us made her change her mind and she duly removed one of the drinks from the bill.  Perhaps she didn’t want us to hold up the queue anymore?  (Sound familiar?)

Not so fast food at McDonald’s

Regular readers of this blog will know that I can highly critical of places that I go to eat, and McDonald’s has featured a couple of times.

Today they feature again, this time for a couple of small and a not so small problem. Here’s what happened:

Yesterday I took my daughter to McDonald’s in Oberstedten for a treat. A few weeks ago she had received a sticker album with pictures of horses in it, and could get another set of stickers with her meal. At the entrance a poster showed the available sticker sets – we were in luck, or so I thought. Inside there were new toys with a sign saying “from 6th June”. However at the till I was offered one, to which I replied that we were prefer a set of stickers for the album. “We don’t have those any more” came the answer. “You do according to the poster in the window” was my reply. Oh yes, they did have some left. Which set would we like? Warum nicht gleich so?

The other small problem was the mayonnaise that I wanted with my meal – I had ordered a menu with something called Gitterkartoffeln – “that only comes with fries, you can have it as an [payable] extra if you like” the cashier told me. I asked if she was sure, then on other occasions it has been included, although I admit not always. She was sure. “It seems to depend on which day and at which till you are as to whether it’s included” was my response.

I don’t think she liked that much, and although I didn’t really care about the 19 cent I find it annoying that such a simple thing is inconsistent depending just on who is serving you.

All this paled into insignificance compared to the next problem. There were no Gitterkartoffeln to give to me, so I was given a large plastic number to take with me, the Gitterkartoffeln would follow…

Waiting for Gitterkartoffeln
“Ein Augenblick noch… und wir bringen’s Ihnen”

But they didn’t follow. I watched other food being brought out but mine did not come. After waiting for 30 minutes (by which time we had either eaten everything else or it had got cold) I went to the supervisor at the cash desks and asked for my money back. At first she appeared to be a little unsure and asked how long I had been waiting for.

When I showed her my receipt, however, it was not a problem. She wanted to know who had served me and then she proceeded to give me a refund – in fact she would have refunded me the who meal but I played it fair and only wanted back the amount for food that I hadn’t received which she duly gave me.

And then I noticed it: the other half of the plastic number “5” was not waiting for my Gitterkartoffeln at all – it was sitting on its own amongst all the other unused plastic numbers. I wonder how long it had been there?

One final thought: there used to be a rule in McDonald’s in the UK that if you had to wait for longer than 20 minutes you were given a free apple pie. Perhaps McDonald’s in Germany would like to consider introducing this…

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